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Banking
Achieving advantage through customer satisfaction
 We are pleased with the value that CGI is bringing to this partnership. Having access to professionals worldwide via our partnership with CGI better enables us to reach the goals plotted out in our business plan and strategy moving forward.
Michel Labonté, Senior Vice-President, Finance and Technology,
National Bank of Canada
Providing consistent and ever-increasing customer satisfaction is the hallmark to achieving growth. As banks face intense competition from traditional players and new market entrants, many are moving to a completely customer-centric model—a model that can be difficult to attain as long-standing operational and product silos must be integrated.
In the midst of this competitive pressure, the shared services concept is gaining momentum. Industry studies demonstrate that between 40-70 percent of activities are identical across banks’ lines of business. By consolidating the people, processes and technologies that perform these activities, banks can optimize service delivery to drive down costs and risk, enhance performance, and ensure that every customer touch-point builds loyalty. To support this shift, banks are forming managed services partnerships to tap into the best industry knowledge and global delivery capabilities that will give them their competitive edge.
CGI has end-to-end banking capabilities that enable clients to deliver faster, more targeted services with greater consistency and at less cost and risk. We focus on providing the strategies, tools and managed services that achieve results in core differentiating functions, such as product development, marketing, sales and customer relations. We also create, implement, maintain and host proven platforms in critical back-office functions, such as originations, collections, trade services, compliance and asset management.
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CGI’s banking experience and expertise include:
- Provider for 9 of the top 10 U.S. banks and 7 of the top 20 banks in the world
- One-third of all U.S. credit bureau requests are processed via CGI solutions
- More than $130 billion is moved per day over CGI fund transfer systems
- Over 2,300 banking institutions worldwide have used our retail banking, transaction processing and payroll services
- Manage and support the routing network for 3 billion+ automated banking machine and direct-payment transactions per year
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Banking
Full-service capabilities
CGI provides the focused expertise and full-service capabilities required to design, implement and operate highly effective banking environments.
Services
Focused services and solutions
Also see
CACS®, Strata®, ACLS®, ACAPS®, BureauLink® Enterprise Origination® and Proponix® are registered trademarks of CGI Group Inc. NetCredit™ and TradeLine™ are trademarks of CGI Group Inc.
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