GOVERNMENT

Next-generation portal benefits

Strategic/ Political Value	Platform for government transformation Highly visible, constituent-focused improvements near term Leadership representation of elected officials
Direct Customer Value	Simple navigation to cross-agency information and services Consistent, easy-to-use interface Personalized services
Government Financial Value	Minimize total costs Drive costs and time out of processes Achieve economies of scale Provide end-to-end architecture
Social/ Public Value	Transparency and accountability Constituent participation in government Consistent security/ privacy
Risk	Reduce deployment risk of new online services Decrease IT risk through common infrastructure Enhance security
Government Operational/ Foundation Value	Increase employee effectiveness/ productivity Accelerate deployment of new online services Establish foundation infrastructure

Performance and Service Improvements

With the next generation portal infrastructure in place, public sector organizations can address specific performance and service improvements in three key areas:

Specialized portals - specialized portals use the enterprise portal infrastructure to deliver a full range of capabilities for specialized needs such as homeland security or health and human service collaboration.
Shared Services/Reusable Components - portal infrastructure services provide common back-end capabilities for multiple applications. Examples include shared services such as payment reconciliation and geographic information systems and reusable components such as case management and customer relationship management.
Intelligent Personalization - extension of personalization features to allow constituents and businesses the option of aggregating their transactions with government across multiple agencies to create a personalized interface to their government interactions.

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