TELECOMMUNICATIONS

Operator services

CGI provides a myriad of services and solutions that help telecommunications companies contain costs and implement new revenue opportunities. Working with clients within the United States, Canada, Europe and Australia, CGI’s Operator Services practice combines deep telecommunications expertise with extensive operator services systems and operations knowledge to deliver the flexibility, depth and know-how needed to solve business problems in the most cost-effective manner possible.

Key services and solutions

• AERS (Abridged External Rating System) is an external database that provides real-time rating with the Millennium Network Control Centre, known as the NCC
• Business Management and Technical Services allow operator services and call centres to enhance productivity and lower costs
• External Rating System frees up valuable switch resources through real-time rating to the 100/200 or DMS-500 switch through the SS7 network
• OCAS (Operator Call Analysis System) determines call volumes for wholesale, retail and coin traffic allowing forecasts to become more accurate and complete
• Reference System provides instant access to service-related information that subscribers often request
• TCDS (Time and Charge Delivery System) centralizes the quoting of time and charge requests
• TRS (Telecommunications Relay System) allows providers to manage the relay service in an efficient manner on a multifunctional platform
• WorkPro is a management information system (MIS) that continuously collects and compiles real-time call queue and operator information