| Title / abstract |
File size |
A Blueprint for the Revenue Agency of the Future
To overcome pressures related to cost, efficiency and service - and to take advantage of enhanced technologies and business processes - CGI has developed a blueprint for the future U.S. revenue agency. The blueprint outlines and helps prioritize the innovative concepts that will lead to the greatest opportunities for success. |
197 K |
A new paradigm for environmental, health and safety (EHS) information systems: The business case for moving to a managed services solution
This paper provides a brief overview of challenges in managing EHS compliance for manufacturing companies, builds a business case for utilizing managed services to meet these challenges, and describes the first steps at utilizing this model for effective EHS programs. |
654 K |
Achieving Peak Performance: Insights from a global survey on credit risk and collections practices
This paper analyzes a survey of current credit risk management practices in both financial services and telecommunications organizations to offer insights into the effects of these practices and to establish recommendations from which to assess trends and future progress. |
745 K |
Addressing global trade services processing needs
Banks are being challenged to drive efficiencies in trade finance operations, both for themselves and their customers, while at the same time diversifying their service portfolio to support customer retention. This white paper looks at this challenge in detail and reviews how outsourcing trade services processing can be an effective means of accessing the technology required to be competitive in this changing arena. |
146 K |
Bucket vs. Real-Time Scheduling in Workforce Management
This CGI white paper reviews two approaches to applying workforce management systems for the utilities industry and highlights the impact of these strategies on customer service and other bottom line results. |
132 K |
Building an effective stay back team to gain maximum value from an outsourcing agreement
This paper provides advice on for defining and building the team, highlights industry best practices, and provides recommendations for the team's role, size and required skill set. |
364 K |
Business Intelligence - Enabling Transparency across the Enterprise
One of the largest hurdles an enterprise faces is the need to efficiently and accurately measure and analyze corporate performance at the strategic and tactical levels. However, the frequent lack of definition of proper performance metrics and deficient reporting and analysis capabilities result in difficulty translating data into usable and actionable information. |
882 K |
CGI's Approach to Sunrise 2005 and the Global Trade Item Number (GTIN)
North American organizations are faced with understanding the issues associated with Sunrise 2005 and the GTIN along with the resulting impact of these initiatives on resources and budgets. Questions that need to be answered include: How soon should I start my evaluation? What internal systems are going to be affected? What steps are my trading partners taking to be Sunrise 2005 compliant? How can I avoid potential business disruptions? What business benefits can I look forward to enjoying? |
163 K |
Challenges in fighting insurance fraud and the value of Special Investigative Unit outsourcing
Insurance fraud has reached epidemic proportions in the U.S., costing consumers an estimated $96.2 billion a year in higher premiums. This white paper explores the challenges in detecting and prosecuting fraud and the increasing trend toward Special Investigative Unit outsourcing. |
130 K |
Comparative Rating for Insurance Industry
This CGI white paper describes the alternative that now exists to apply cost-effective technology that stops the re-interpretation of an insurer's rating and lets the most accurate information flow smoothly between independent agents and a P&C insurance company via real-time Web-based access to a single source for rating which benefits insurance companies, comparative rating firms, independent agents and customers. |
130 K |
Creating a Best-in-Class : Procurement Organizational Structure
This paper highlights best-in-class state procurement organizations and focuses on changes they made to their operating structures to enhance their efficiency, capture broader savings, and improve procurement effectiveness. It outlines organizational issues for other states to consider as they assess their own operating structures. It is hoped that this paper, in conjunction with CGI's paper, "Procurement Efficiency in Government: Policy, Process and Technological Transformation," provides a roadmap for states striving to continually improve their procurement operations. |
172 K |
Effectively Managing the Evolving Retail Ecosystem
To effectively leverage new technology and manage the ever-increasing complexity of the store technology environment, retailers should seriously consider turning to store systems outsourcing. |
350 K |
Effectively Managing the Increasing Complexity of Store Technology in a Competitive Environment
Forward-thinking retailers are exploring new technologies to position themselves at the forefront of an increasingly competitive and rapidly changing marketplace in an effort to meet their customers' expectations and to continue to lower costs. To effectively leverage new technology and manage the ever-increasing complexity of the store technology environment, retailers should seriously consider turning to store systems outsourcing. With the retail and technology expertise of a strategic outsourcing partner, retailers will be able to focus on their customer and will be well prepared for the store of the future. |
142 K |
Executive Management of Information Security
In today's technology-driven business world, it has become critically important for companies to safeguard their information assets, systems and networks. While the technology revolution has generated vast benefits, it has also exposed companies to new risks and liabilities. |
174 K |
Governance-Based Access Control (GBAC): Enabling improved information sharing that meets compliance requirements
As government regulations and customer and citizen demands continue to increase, organizations must find a way to implement a more sophisticated access control scheme. GBAC is one viable solution that helps organizations facilitate robust information sharing, while managing and mitigating risks. |
994 K |
Information security in enterprise management: Making security an integral part of an organization's overall IT and business strategy
This paper examines the development of a comprehensive and integrated approach to security, with recommendations on how to develop an effective security management strategy. |
192 K |
IT Governance and Managed Services
While outsourcing IT functions offers compelling benefits, its success rate, viewed from the perspective of broad customer satisfaction, has not been equally overwhelming. Learn how good IT governance can ensure a successful outcome both for the client and the outsourcer. |
571 K |
Managed services for credit solutions: Driving business value in banking
By turning the management of their credit solutions over to outside experts, banks can reap huge cost savings while focusing more on their core business. The challenge is to find the best possible partner and build an enduring, mutually profitable relationship. |
597 K |
Preparing for an IP centric world
The convergence of separate voice and data networks using IP technology is revolutionizing how communications providers do business. Understanding the benefits of convergence, assessing the challenges and developing an effective convergence strategy are critical steps to thriving in an IP centric world. |
615 K |
Preparing Your Organization for a Federated CMDB
To help clients harness the opportunities associated with creating a CMDB, this paper identifies the benefits organizations can achieve when a CMDB is developed and provides recommendations on how to get started on its implementation. |
849 K |
Principle-centered sourcing: Guiding principles that shape successful outsourcing partnerships
This paper provides examples of how guiding principles create solid outsourcing relationships, and offers recommendations of how to incorporate these principles into sourcing agreements. |
807 K |
Procurement Efficiency in Government: Policy, Process, and Technological Transformation
This paper provides a roadmap for state and local governments to improve government efficiency and generate savings that can fund critical government services instead of raising taxes, cutting services, or seeking additional funding. The material focuses on the advancement of public sector procurement operations and discusses trends and new practices in the promotion of procurement effectiveness. |
643 K |
Public Keys Encryption and digital signature: How do they work?
This article is a starting point to get a feel for a vast area named PKI (Public-Key Infrastructure). This includes the mechanics described in this article as well as an ensemble of software, hardware and processes governed by rules and standards converging to the high level of Trust required and expected by the Industry. |
163 Ko |
Reducing TCO: Keys to Selecting Government ERP Solutions
This report is based on independent research developed and executed by Saugatuck Technology Inc., which is solely responsible for the analysis, conclusions and recommendations presented in this report. The publication of this report is made possible through the sponsorship of CGI, makers of the AMS Advantage ERP solution for state and local government. |
409 K |
Securing Critical Information Assets: A Business Case for Managed Security Services
A “good enough” security program is not good enough in today's volatile security environment. Putting in place a second-rate program can result not only in major business losses, but ultimately business failure. This white paper explores the benefits of MSS and what companies should consider in selecting a Managed Security Services (MSS) provider. |
128 K |
Single-Window Government: Using the new generation of e-government to transform government operations
Single-window government provides the public with multi-channeled access to integrated services on a one-stop-shop basis across the whole of government. This represents a transformational shift in how government operates. Silos are broken down, giving way to information enterprise architecture that allows for the consolidation of the government infrastructure. |
655 K |
Strata® Enterprise Business Rules Engine
The pace of business is accelerating daily. To be competitive, organizations must be able to quickly build and deploy customer-centric business rules across the enterprise. A business rules engine like Strata is a powerful tool to help achieve this result. |
270 K |
Successfully Navigate the Consolidation Trend
This paper provides tips on how to successfully manage merger and acquisition activity within the insurance industry. |
627 K |
Supply Chain Finance: A new way for trade banks to strengthen customer relationships
This paper provides background on the growing importance of Supply Chain Finance (SCF), delving into the key elements and available options from which these solutions are crafted and implemented. |
900 K |
The Changing World of Convergent Provisioning
The trend toward convergent provisioning is accelerating as cash-strapped fixed wire and wireless providers strive to introduce more new products and services and keep more customers. This Q&A examines trends in the area of operational support systems, their impact on provisioning and innovative approaches to support the new world of convergent provisioning. |
328 K |
The Provider's Perspective of RHIO Participation
This paper provides a summary of the CGI-AMS Regional Health Information Organizations (RHIO) survey findings, and analyzes the factors that influence providers when deciding to participate in a RHIO. The outcome is an understanding of what is involved in RHIO participation and insight into what others are doing within the industry, why they are doing it, and how their decisions might change based on specific factors. |
897 K |
The Road to Consolidated Billing for Voice and Data Services
This Q&A examines the data services trend and provides recommendations on how to remain competitive. While offering data services will obviously affect the entire operational support system, this paper delves specifically into billing systems. |
122 K |
The top 10 reasons CRM projects fail
Depending on which survey you read, you will see comments and statistics such as "over 50% of CRM (Customer Relationship Management) projects fail." On the other hand, you will also see published results that show double-digit percentage growth in revenue, improved productivity, and increased customer satisfaction from new CRM projects. What drives companies to have such different results from the same initiatives? |
139 K |
Toward the Promised Land of Delighted Customers: Ten Commandments for Transforming Your Bank
To delight customers, banks need a major makeover that requires significant changes in their strategies, processes and underlying technologies. CGI describes this makeover as Transformational Banking. This paper examines where the banking industry is today, describes the benefits of transforming the bank and lists the "ten commandments" to get there. |
962 K |
Unlocking the Power of SOA with Business Process Modeling
CGI believes that the service oriented architecture (SOA) approach, combined with an accompanying business process modeling (BPM) strategy, allows financial institutions to reach more fully their desired state of business agility. This paper outlines five main benefits of the SOA-BPM combination. |
925 K |
Upstream goes outside: A business case for finance and accounting outsourcing in the upstream oil and gas sector
Upstream oil & gas mergers and acquisitions and joint ventures abound as companies seek to create synergies, gain economies of scale and increase shareholder value. Oil and gas executives are exploring other strategies to improve the bottom line, including business process outsourcing (BPO). This paper explores the key drivers behind this growing trend in the upstream sector and provides guidelines for implementing a successful BPO strategy. |
134 K |
Using Embedded System Information to Document Complex Business Applications
Describes CGI's Documentation Infrastructure innovation, which systematically creates and maintains system information to generate end-user content directly from information contained within CGI's Enterprise Originations and future credit offerings. |
565 K |
Web-enabled Government: steps to success
This paper discusses both the common pitfalls and the factors that lead to successful Web sites. |
387 K |
