SYSTEMS INTEGRATION AND CONSULTING

Knowledge management

Turning collective knowledge into effective decision-making

An organization's collective knowledge is deeper and more powerful than the expertise of any one person. Knowledge-sharing initiatives should establish best practice methodologies that ensure consistent levels of quality and significantly reduce research costs and development times.

CGI helps clients develop holistic business solutions that realize the benefits of knowledge management. In particular, we consider and integrate all aspects of an organization's people, processes and technologies, and collect and create knowledge within and outside of the organization. We help clients use this knowledge to deliver value to the enterprise, its employees and its customers.

The following is a representative sampling of client engagements:

• Implementation of an intranet-based hazard communication solution for a leading oil company, enabling employees to easily retrieve accurate and up-to-date health and safety data about chemicals in the workplace
• Creation of a customer value management solution for a leading U.S. and Irish bank, helping these organizations analyze vast stores of customer data and translate that information into effective business strategies for different customer segments
• Development of an intranet solution to allow a global organization's scientists and engineers to share ideas and collaborate on designs across different countries and time zones