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SYSTEMS INTEGRATION AND CONSULTING
Web 2.0
Helping organizations achieve the promises of Web 2.0
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Organizations are continually challenged to find new ways to innovate, become more productive, and create positive customer and employee experiences. With Web 2.0, businesses and governments can leverage the power of collaboration and advanced “human computer” interaction techniques to improve services and enhance productivity.
While the market offers many Web 2.0 definitions, CGI looks at it from an enterprise systems focus. Web 2.0 serves as an approach, supported by a technology platform, to share information across organizational boundaries. Within our own organization, CGI uses Web 2.0 technologies and approaches—focus networks, wikis, RSS feeds and other social networking, interactive tools—to connect and share information behind our secure network across our global operations. This allows CGI professionals to collaborate on technologies, approaches and processes to provide clients with the highest quality, most cost-effective services.
CGI offers clients strategy, design and implementation services to integrate Web 2.0 within and outside of their own enterprises. The result is improved collaboration (“the connection”) with their employees and customers. We guide the adoption of rich Internet-style applications for internal, external and, increasingly, for integrated internal/external use. With these services, we provide identity authentication solutions to address organizations’ security and privacy concerns. The resulting benefits include:
- Aligning Web 2.0 technologies and approaches with business objectives
- Fostering internal knowledge sharing to improve productivity and quality
- Breaking down silos to increase organizational agility
- Building customer communities to increase loyalty and “stickiness”
- Enhancing employee and customer self-service to reduce costs
- Using interactive channels to reach new markets and customers
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